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Insights
Notes from the last mile.
Perspectives, field notes and research on connecting the next billion, from the team building it in Nairobi. Everything is published here first and shared on LinkedIn.
Story library
In their own words.
Customers, Academy graduates and the people we design for, telling it straight. All films are shown with consent.
Customers
Customer · 0:45
Jorum, LP gas attendant
Uses konnekt Wi-Fi for YouTube, Telegram and downloading apps. "It has saved me a lot. I am very happy!"
Partner agent · 1:25
Bakari, shop owner and konnekt agent
Has run his shop for seven years and sells konnekt Wi-Fi from it. "I am now getting more customers… I have increased my revenue significantly."
Customers · 4:28
Why our fibre customers chose konnekt
Home-fibre customers on why they switched, what they use it for, and how they got online before.
Customer · 1:30
Nelson, konnekt Wi-Fi user
A 2022 Wi-Fi user on getting online with konnekt.
konnekt Academy
Academy graduate · 1:00
Pamela, motor rewinder
"As a female in the motor rewinding industry I want to explore reaching more people through a digital platform."
More graduate stories
Stella, Rael, Lillian, Diana, Quinn and Eunice
Six more women from the Digital Literacy Workshops who took their businesses online. Read their stories in the programme report.
Download the report (PDF) →
The people we design for
Digital personas from our 2022 field research in Nairobi: how people got online before konnekt, in their own words.
Persona · 1:56
Christine, kibanda vendor
Sells tomatoes and mangoes, takes orders on WhatsApp, and makes 240 MB last 24 hours.
Persona · 1:31
Edna, grocery vendor
Started her business with money from her chama, and buys data an hour at a time.
Persona · 2:31
Fidelis, music producer
Makes beats, earns from YouTube views and markets his work on TikTok and Instagram.
Persona · 1:21
Pamella Akinya
Another of the people our research was built around.
Our story
Film · 1:49
Bridging the digital divide
Network · 0:16
Building the network, street by street
Featured · Perspective · October 2026
Digital dignity: why the household, not the device, is the unit of connection
Low-income families are routinely sold a rationed internet that richer neighbours would refuse. The evidence says it should be the other way round.
Shaun Morgan, Co-Founder & CEO · 6 min read
Read the article →
Latest
Follow on LinkedIn ↗
Network · March 2026
BlueZones: unlimited Wi-Fi where life happens
Fibre-backed, meshed Wi-Fi across markets, salons and bus stages, with Fuzion Technologies power systems that keep it running through outages.
First shared on LinkedIn, 8 & 24 March 2026
Partnerships · Case study
Case study: keeping BlueZones online with Fuzion solar power
How Fuzion's solar power systems keep our fibre-backed BlueZone Wi-Fi running through Nairobi's power cuts.
Case study published by Fuzion Technologies
Field notes · February 2026
The mass market isn't too risky. It's misunderstood.
What we heard inside customers' homes when we hosted Vernonburg Group and Connect One Billion: 75% had never had home internet before.
First shared on LinkedIn, 28 February 2026
Field notes · August 2026
Who the network is for
Jacinta, a tailor in Kawangware, and the Digital Inclusion Pyramid on our office wall: connectivity first, then commerce, skills and services.
First shared on LinkedIn, 22 August 2026
Policy · In the news · March 2026
We don't have an infrastructure problem. We have a market design problem.
Our take on ITWeb's 30-year history of telecoms reform, which features konnekt.
First shared on LinkedIn, 26 March 2026 · links to itweb.co.za
Report · Academy
Digital Literacy Programme report
Bridging the gender digital divide with hands-on workshops in safe spaces. Download the full report (PDF, 7.6 MB).
Carried over from konnekt-networks.com
Design thinking with Harvard Business School
In 2023, 2024 and 2025 our team hosted Harvard Business School MBA teams in Nairobi for design projects with the people we serve. Two of their stories.
Harvard Business School · May 2025
Harvard Business School and konnekt: designing Wi-Fi for the bus stage
Six HBS MBA students spent a week in Kawangware asking how people could get fast, affordable internet beyond the home. Here's what they heard and what they designed.
HBS FIELD Global Immersion, Nairobi, May 2025
Harvard Business School · May 2024
Harvard Business School and konnekt: which smart device comes next?
An HBS student team asked lower-income Nairobi households which smart device they would buy next. The answer was a laptop or tablet for learning, not a smart TV.
HBS FIELD Global Immersion, Nairobi, May 2024
Perspectives from our CEO
Shaun Morgan on building for the next billion internet users
Perspective
The next billion internet users will break today's measures of success
Perspective
Why capital alone won't win the new frontier of mass-market home connectivity
Perspective
The digital water crisis: why rationed data is failing millions
Perspective
Digital calories: the hidden hunger in our connected world
Perspective
Trust: the great barrier to digital adoption in fast-growing economies
Perspective
Why Kenya's digital future needs new models, not just enforcement
Perspective
Kenya's internet black market: when connectivity becomes the new counterfeit FMCG
Academy stories & research
Academy · November 2024
Celebrating konnekt Academy's first graduates
Pamela, Queen Mildred, Jackline and Phyllis on what changed when their businesses went online.
Academy · September 2024
Academy stories: Janet, Quinn Mildred and Lydia
Green bananas sold 10 km away, a salon reborn on TikTok, and a business revived after maternity leave.
Research · Academy
Understanding digital literacy needs in Kenya
Seven competency areas, and why fear, gender and prior exposure matter more than global frameworks assume.
Research · Updated 2026
The need for meaningful connectivity in urban Kenya
Affordability, access and skills: the three barriers keeping millions of urban households under-connected.
Research
Consumer preferences and barriers to smart-device use in Kenya
Why laptops and tablets stay out of reach, and what trusted financing would need to look like.
Follow the work on LinkedIn.
New networks going live, field visits, Academy graduations and hiring. Every article here is shared there too.